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Utility Warns Of Phone Scam

 December 1, 2017 - Unfortunately, in today’s world, scams are prevalent. Even the wariest consumers can be duped, however, and scammers are developing new tactics every day.  Sussex Rural Electric Cooperative was made aware of a phone scam today when a community member received a message from someone claiming to be SREC and the caller ID said Sussex Rural Electric.  They were told that if they did not pay their bill in 30 minutes their power would be disconnected.  Luckily this community member was very savvy, and even though they were not a SREC member, they called our office to report the call.  Our office investigated the number and they answered the phone "Sussex Rural Electric Cooperative".   This phone call is a SCAM and was reported to the NJ State Police, The FBI and The Federal Trade Commission.  The person who was called knew the call to be fraudulent because they are a First Energy/JCP&L customer.  Unfortunately, these scams are hitting all utilities and, whether you’re a customer of First Energy/JCP&L or a SREC member, you need to be alert.  If you receive a call that sounds like it may be a scam, or if you believe the call is a scam, hang up, call the police, or the Federal Trade Commission (877-382-4357) and report the incident to your local utility.  

 Here are some tips on how to protect yourself:

·         Government agencies like the IRS will never call to inform you that you have unpaid taxes or other leans against you. You will always receive this type of information in the mail. If someone calls claiming to be the IRS, hang-up immediately.

·         If someone calls your home claiming to have discovered a virus on your computer, hang-up. This caller’s intent is to access personal information you may be keeping on your computer. 

·         Do not assume the name and number on your caller ID are legitimate. Caller IDs can be spoofed.

·         Never share your personal information, including date of birth, Social Security number or banking account information unless you are sure of the company receiving the information.

·         Never click links or call numbers in unexpected emails or texts – especially those asking for your account information.

·         If you receive a call that sounds like it may be a scam, or if you believe the call is a scam, hang up, call the police and report the incident to your local utility.

Be Wary Of 3rd Party Payment Sites

These days there are countless ways to pay for goods and services. A new trend that has emerged is third party bill payment services. Some of these services even masquerade as being affiliated with Sussex Rural Electric Cooperative when they are not. While some bill paying services are legitimate, members that use these should be cautious to pick reputable companies.

New & Improved Website Launches March 1, 2016

Sussex Rural Electric Cooperative launched its NEW & IMPROVED website and mobile site today.  A new Facebook page also launched today bringing SREC to our members computers, tablets and phones. 

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